Accessibility links

Sales and marketing

Tips and advice for promoting your business.

This section contains tips and advice on a range of sales and marketing issues.

Knowledge is power when it comes to customer satisfaction.

Effective networking checklist.

Simple tips for effective marketing.

Conducting a competitive analysis.

Turn complaints into outstanding service.

Do your sales staff spend more time on admin than sales?

Know what your customers want.

Sometimes you have to fire a bad customer.

Your customers won’t always tell you when they’re unhappy.

07 Jan 2026

Confidence among firms has continued to weaken, with tax remaining the biggest concern, according to the British Chambers of Commerce (BCC).

16 Dec 2025

Looking at who will be affected and what they need to do now.